help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze display corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2018 21:43 - last edited on ‎09-24-2018 07:01 by Moderator Alum

‎09-22-2018 21:43 - last edited on ‎09-24-2018 07:01 by Moderator Alum

I bought my Fitbit Blaze in March of this year. There are already lines of dead pixels at the bottom of the screen. I have tried restarting the Blaze multiple times with no improvement.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎09-22-2018 23:00 - last edited on ‎09-24-2018 07:02 by Moderator Alum

‎09-22-2018 23:00 - last edited on ‎09-24-2018 07:02 by Moderator Alum

Same here. I charged up my Fitbit after a month. Sync worked well. But the screen is showing random pixels in the middle band and restarting every time the screen wakes up.

 

Edit:

Forgot to add that I have rebooted the device multiple times using the long press. But the continuous restart is not resolved.

Best Answer
0 Votes

‎09-24-2018 07:08

‎09-24-2018 07:08

A warm welcome to the Community @EMK1979 and @KunalKumar thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. @KunalKumar upon checking with our support team, I was told that you have already created a case, which is great. I know that our team will be glad to help you out and provide you with a solution.

 

Now @EMK1979, since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes