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Blaze won't sync

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‎09-23-2018 08:25 - last edited on ‎09-24-2018 06:59 by Moderator Alum

‎09-23-2018 08:25 - last edited on ‎09-24-2018 06:59 by Moderator Alum

 I have had my Blaze for over 18 months. This morning it will not pair with Bluetooth. I have restarted Bluetooth, logout/login and turned off/turned on device multiple times in various orders to get the device to sync without fixing the problem.

 

 

Moderator edit: subject for clarity

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‎09-23-2018 08:34

‎09-23-2018 08:34

Those are the standard quick fixes dg, a couple deeper dives to try:

Turn your mobile off completely by pushing the side button for the slide to turn off dialog.

Push and hold the same button to turn back on (reboot).

If not automatically back to communicating, delete the fitbit app. Go to bluetooth settings and forget or delete your tracker connection from the list of devises - now use the browser function to navigate to www.fitbit.com/setup and reinstall a fresh fitbit App, you should be walked through the repairing process.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎09-24-2018 07:00

‎09-24-2018 07:00

A warm welcome to the Community @dgherko and @wmchapman thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you still having syncing problems?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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