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Blaze display is broken

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‎08-13-2017 23:25 - last edited on ‎08-14-2017 04:49 by Fitbit Moderator

‎08-13-2017 23:25 - last edited on ‎08-14-2017 04:49 by Fitbit Moderator

My Fitbit Blaze is less than 9 months old and has already got the top left corner of the screen broken and missing, How can I claim a replacement pebble as I unfortunately don't have the receipt from JB Hifi, but I do still have the original packaging box it came with. I purchased two Fitbit's at Christmas last year, 1 Charge 2 & 1 Blaze as gifts for my wife and myself. How can I claim a replacement Blaze pebble? Thank You Kindly. 

 

 

Moderator edit: updated subject for clarity

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‎08-13-2017 23:32

‎08-13-2017 23:32

You can contact customer support via the following link to discuss replacements under warranty:

 

contact.fitbit.com

 

Note though that you'll probably need to persuade them that the damage is due to a defect as accidental damage is not covered by the warranty.

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‎08-13-2017 23:32

‎08-13-2017 23:32

Hello and welcome to the forums @gerryphipps

 

Welcome to the forums @DogHouse

 

If you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

 

Just to let you know, Fitbit might not help you with this as they normally don't replace a device unless it is a factory defect.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-14-2017 05:22

‎08-14-2017 05:22

It's great to welcome you @gerryphipps, @SteveH and @Odyssey13 thanks for stopping by.

 

I would like to know if you followed our friend's recommendation and get in touch with our support team, have you received a solution from them?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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