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Blaze display is not responding

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‎12-04-2018 05:37 - last edited on ‎12-05-2018 11:05 by Moderator Alum

‎12-04-2018 05:37 - last edited on ‎12-05-2018 11:05 by Moderator Alum

Is anyone else having trouble with the touch screen display? The buttons on my blaze are still working but I cannot use the touch screen to swipe. I tried resetting it by holding down the left side button and then the other buttons. It is not resetting. Any help would be appreciated

 

Moderator edit: Updated title for clarity

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‎12-05-2018 11:04 - last edited on ‎06-09-2023 10:42 by Fitbit Moderator

‎12-05-2018 11:04 - last edited on ‎06-09-2023 10:42 by Fitbit Moderator

Welcome to the Community Forums @Sal3721! 🙂

I'm sorry to hear you're having problems with the display on your Blaze not responding. Thanks for trying to restart your Blaze. I'll be happy to help you out!

Since restarting it seems not to make any difference, you can try to set up your Blaze as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Ferdin | Community Moderator, Fitbit

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