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Blaze display not responding

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‎03-11-2018 10:53 - last edited on ‎03-11-2018 12:18 by Moderator Alum

‎03-11-2018 10:53 - last edited on ‎03-11-2018 12:18 by Moderator Alum

Blaze is frozen on logo screen. Resetting does nothing! After pushing and holding buttons, screen blinks once and then unresponsive. I placed on charger, no change still frozen. Help!

 

Moderator edit: Clarified subject

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‎03-11-2018 12:18 - last edited on ‎03-28-2025 05:40 by Fitbit Moderator

‎03-11-2018 12:18 - last edited on ‎03-28-2025 05:40 by Fitbit Moderator

Hi there @Chefdmc. Good to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your Blaze not responding 😕 Thanks a lot for restarting and putting it to charge though!

Since doing that didn't help, I would recommend leaving the tracker to drain the battery and once this happens, put it to charge and see if it lights up and works as it should. If that doesn't happen, let me know and I'll be happy to provide further assistance.

Anything else, I'm here to help!

Ferdin | Community Moderator, Fitbit

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‎07-04-2018 01:13

‎07-04-2018 01:13

Hello Chefdmc,

Have you solved your issue? I'm having the same issue. I've left it 2 days without charging it and when i'm trying to charge i get the same frozen logo display :(.

I was wondering if you managed to solve it and how.

Thanks

 

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‎07-04-2018 05:36

In response to Andrei_010

‎07-04-2018 05:36

I couldn’t resolve the issue. Go to the FitBit page and the chat feature. I sent them pictures and a video of me tying to reboot it. They immediately send me a new watch.
Great customer service.
Sent from my iPad
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