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Blaze display won't turn on

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‎07-26-2019 14:27 - last edited on ‎07-26-2019 14:56 by Fitbit Moderator

‎07-26-2019 14:27 - last edited on ‎07-26-2019 14:56 by Fitbit Moderator

Charged my Fitbit today fine. Went to set an alarm for work and it just went off. The green light still on at the back. Pressed the buttons and side and nothing happens. Plugged it in to charge and nothing. Anyone any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎07-26-2019 14:59 - edited ‎03-27-2024 12:02

‎07-26-2019 14:59 - edited ‎03-27-2024 12:02

Welcome to the Community Forums @han_98! Thanks for reporting your Blaze's behavior. 

If your device isn't turning on, I recommend restarting your Blaze. Also, clean the charging contacts on the back of your Fitbit, since over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-26-2019 14:59 - edited ‎03-27-2024 12:02

‎07-26-2019 14:59 - edited ‎03-27-2024 12:02

Welcome to the Community Forums @han_98! Thanks for reporting your Blaze's behavior. 

If your device isn't turning on, I recommend restarting your Blaze. Also, clean the charging contacts on the back of your Fitbit, since over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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