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Blaze displaying Fitbit logo

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‎06-13-2018 06:06 - last edited on ‎06-15-2018 05:31 by Moderator Alum

‎06-13-2018 06:06 - last edited on ‎06-15-2018 05:31 by Moderator Alum

I have a serious problem with my Blaze. Yesterday the screen went black and the logo of the brand appeared, like when the battery is gone. I have charged the Fitbit this morning and was OK (picture) but during my class in the gym that happened again. The Blaze its been an hour with the logo (picture). I'm a little desperate because I have a lot of problems with Blaze. I've been using these devices for years with Charge and then Blaze but I'm very disappointed with this. What I can do?

8B28DD1C-7122-41B7-8A2E-0966D5E17EE0.jpeg

 

 

2FA76C07-6273-4E6A-A1A8-78695829D225.jpeg

 

Moderator edit: subject for clarity

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‎06-15-2018 05:34

‎06-15-2018 05:34

Hey @Luislg, it's great to see you around.

 

Thanks for the attachments and for troubleshooting this by yourself. I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

If you need anything else, let me know. Robot Happy

 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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