help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze displaying Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-13-2018 06:06 - last edited on ‎06-15-2018 05:31 by Moderator Alum

‎06-13-2018 06:06 - last edited on ‎06-15-2018 05:31 by Moderator Alum

I have a serious problem with my Blaze. Yesterday the screen went black and the logo of the brand appeared, like when the battery is gone. I have charged the Fitbit this morning and was OK (picture) but during my class in the gym that happened again. The Blaze its been an hour with the logo (picture). I'm a little desperate because I have a lot of problems with Blaze. I've been using these devices for years with Charge and then Blaze but I'm very disappointed with this. What I can do?

8B28DD1C-7122-41B7-8A2E-0966D5E17EE0.jpeg

 

 

2FA76C07-6273-4E6A-A1A8-78695829D225.jpeg

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-15-2018 05:34 - last edited on ‎10-28-2025 08:07 by Fitbit Moderator

‎06-15-2018 05:34 - last edited on ‎10-28-2025 08:07 by Fitbit Moderator

Hey @Luislg, it's great to see you around.

Thanks for the attachments and for troubleshooting this by yourself. I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

If you need anything else, let me know. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes