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Blaze dock

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‎11-03-2016 15:28

‎11-03-2016 15:28

I had some issues with my first blaze charging dock where it didn't start charging unless I pressed the dock closed & held it so I wrapped a hair band round it & that worked for a bit.
Then it stopped working so I ordered a new charging dock - same blimmin thing!!
Tried cleaning the back, what is going on??
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3 REPLIES 3

‎11-03-2016 16:57

‎11-03-2016 16:57

@Mariamariaa  Did you purchase from Fitbit?  If so, perhaps it is covered under warranty.  

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎11-03-2016 20:22

In response to Kmransom123

‎11-03-2016 20:22

Welcome to the Community @Mariamariaa! That's pretty weird. This seems to be an issue with your pebble not fitting into the charging dock. As @Kmransom123 mentioned, the best thing to do is contact Customer Support, so they can further help. 

 

Hope this helps. 

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‎11-04-2016 09:37

‎11-04-2016 09:37

@Mariamariaa wrote:
I had some issues with my first blaze charging dock where it didn't start charging unless I pressed the dock closed & held it so I wrapped a hair band round it & that worked for a bit.
Then it stopped working so I ordered a new charging dock - same blimmin thing!!
Tried cleaning the back, what is going on??

You shouldn't of had to purchase a replacment chager. When I had my Blaze, I went through a few warranty replacement chargers before I found an aftermarket one that allowed charging without taking the Blaze apart.

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