help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze does not turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-17-2017 05:49 - edited ‎08-17-2017 05:50

‎08-17-2017 05:49 - edited ‎08-17-2017 05:50

Hi! Please help. I`ve bought Blaze and managed to pair it with my phone. No problem here.The battery is fully charged. Hoevewer, Blaze does not turn on. I can not reset the Blaze (I have tried to hold the right buttons for 15 seconds, but it did not work). But, Blaze shows logo or even clocks/ push-up notifications when it is connected to the PC (i.e. when it is in the process of charging). No error messages at all. Simply does not turn on. What could it be?

Best Answer
0 Votes
1 REPLY 1

‎08-17-2017 13:10

‎08-17-2017 13:10

Hi @Jaroslava. Welcome to the Community Forums! 🙂

 

I'm sorry to hear that your  tracker is not responding when outside of the charger 😕

 

Just to make sure, see if the tracker is inside the steel frame with the buttons on the tracker itself aligned with the buttons on the frame. It's a common thing for some users to put the tracker in the frame the wrong way and when they push the buttons, they tracker will not respond so this could be a reason.

 

If this seems not to be the case, let me know so that I can further investigate.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer