Blaze doesn't sync with OnePlus Two anymore

[Glenn89]

Had a Blaze since last january and this worked fine (except the message alerts and music feature) with my phone untill 30/07. 

Didn't sync anymore and refused to connect, tried everything I could try and got help from Fitbit support.

They sent me a replacement, but this one won't sync and connect either and I'm getting pretty annoyed by now. It doesn't even appear in my list of detectable devices on my phone. 

Is anyone else with a OnePlus Two experiencing this?

[Suppi]

Hey!! I'm facing the same issue since yesterday.

Where do I write to get help on this? Will they replace it? Its not been a year I got this

[Xlqr]

I am unable to sync Blaze to my android mobile. I have latest software on both. Particularly slept time is not updating.

[Glenn89]

Got a Dongle and installed the software on a MacBook Pro. Still does NOT WORK!

[SilviaFitbit]

It's great to have you here @Glenn89! Thanks for the details that you've mentioned as well for the troubleshoot done. I was checking the list of supported devices and I couldn't find your OnePlus Two phone listed as supported. That's the reason, you're not able to sync your Blaze with this phone. 

I'm not sure if you were able to sync your tracker at the end, as you mentioned you got a Dongle. You can try these syncing steps for computer. 

Hey @Suppi and @Xlqr! I would like you to double check that your phone is listed here. If it is but your tracker is still not syncing, try this syncing troubleshoot. Which mobile device are you using? 

Hope this helps! Keep me posted. 

[Xlqr]

I was able to sync before using LYF Water 11 mobile, now I am unable or
with difficulty or atleast only once in 24 hrs.

Regards,
Dr. Zulkhar Nain

[Aneelrao]

Hi, 

I have been facing the same issues with my one plus two. Blaze syncs tracking details randomly at any time in a week and could not use the features like notifications, music controls and change of clock displays. 

Am not ready to buy a new tracker or phone to get over this issues, instead looking forward for the fitbit support to resolve the compatibility issues at the earliest. 

Regards 

[SilviaFitbit]

Hey there @Aneelrao! Thank you so much for your feedback about this device compatibility. Currently, just as mentioned as it's not supported yet, it won't always sync. However, Fitbit is always trying to add new devices to the list, I can't give you an specific time frame about when this is going to be supported. 

Your patience and understanding is truly appreciated. 

[BigHowie8]

Yes, I am having the same problem. I have had a OnePlus Two since last year and a Fitbit Blaze since January. I have had no issues with the Blaze until now - it used to sync just fine, tracking sleep, steps, exercise, and heart rate. Now all of a sudden I can't properly sync it. Some of the data still gets through via All-Day Sync (like steps and sleep), but I can't update any settings and every time I try to manually sync it it says "Bluetooth issues."

Just like the OP I got a new Blaze device from support but that didn't solve the problem. I'm mostly frustrated because it was working properly for months and now it's not. 

[SilviaFitbit]

It's great to have you here @BigHowie8! Thanks for sharing your experience with Blaze and your phone OnePlusTwo. Currently, this mobile device isn't listed as supported yet; this could why it's not always syncing. 

Just as you mentioned, you had it since January without issues. However, as it's not compatible yet, I can't confirm it will always sync. You may want to continue syncing using your computer, just leave your Dongle plug into your computer and every time you're near, it will automatically sync. 

Thanks for understanding. 

[MiaPia]

Mine stopped syncing on a daily basis as well.  It slowly has gotten worse.  Now It won't sync at all.

I have tried hard re-start
Re-Pairing

Off and On techniques

Help...I ready to give up on this and get something else!  It's too bad, because I loved how this tracked my workouts.

Anyone have a anything else I can do?

[SilviaFitbit]

Welcome back @MiaPia! Thanks for the troubleshoot that you've done. I would like you to double check that your mobile device is listed as supported.  If it's not, I've noticed that some unsupported devices may sync with Fitbit trackers, but after some time it stops as it's not a supported device. 

If you have a supported device, but still not syncing, please follow this syncing procedure. 

Hope this helps! Keep me posted. 

[CamsShel]

If I had seen this a week ago, I would have replied that I have a OnePlusTwo and I have never had a problem... Obviously, though, I'm here today because of a problem.

My display on my watch started showing off-time  yesterday. Not even a different time zone, just wrong. It tracked my bike ride fine, though, and synced with my phone.

Today, it won't sync. 😕  I'll give another couple of tries, as I have liked the fitbit platform and devices I've used, but based on the help and advice  seeing here,  it looks I'll be switching to Garmin which is much better at tracking bike rides and now has a wrist heart rate monitor. 

[Treyfoxx]

The only One Plus listed is four generations old, the original One Plus One.  It was released in April of 2014. Since 2014 One Plus has releases three newer phones, the latest is the One Plus 5.  Is Fitbit going to update it's products to work with the One Plus two phone that One Plus does not even support anymore?  

For now my Blaze is nothing more than a paper weight.  And it's not even good at that, because it's too small. So far it looks like I made a bad investment with Fitbit. 

[AbhishekPendse]

I am facing same issue I know "Currently, this mobile device isn't listed as supported yet" but can I know why it's taking so much time to list op2.  

[MiaPia]

Mine is working a little better now.  Here is what I did;

Unpaired, then Repaired
Hard restart on the Blaze
I have noticed that keeping the battery at fuller level helps with automatic pairing.
I'ts still not great however, at least it is working a little better.

I hope this helps!

Mia

[Prathish]

They are pointing that OnePlus 2 is not in their list of compatible devices

[sklassen123]

Same thing happened with me - I synced my blaze with my OnePlus 2 in July, worked great for a few months, and now it won't connect at all. The girl on the phone told me that my phone's bluetooth isn't working properly, but the blaze was still connecting through bluetooth, just not the fitbit app. They should really work on making this phone compatible! 

[AnotherMedic]

Yeah, but that still doesn't make any sense at all. I mean over the course of the past two years I've had a Charge HR and now the Blaze. Until a couple of weeks ago there was no problem with syncing with my OnePlus 2. I also had the syncing problems, tried all the steps the they keep linking us to, spoke to Customer Service and had the Blaze replaced, but the same problem persists. What I want to know is what is it about the past few months that have caused this issue to pop up for everyone?

For myself:
I started noticing the problem when I changed timezones in August, but over September the time slowly reconciled itself with the correct time zone, one painstaking hour at a time. Yes, it was weird and no, I still have no idea how that happened. Then I relocated again in October, and the problem became persistent! No reconciliation whatsoever! That's when I contacted Customer Service. I just received and set up the replacement Blaze today, and while I managed to set it up via my MacBook, it refuses to work with my OPT. If you ask me, there must have been some firmware update or a software update in the app that screwed us all, and clearly they're not willing to fix it.

[Treyfoxx]

The solution I tried was very expensive. I purchased the OnePlus 5 and it
works. I think the issue is that Oneplus will not do any OS
updates on the OP2 and Fitbit is updating code to work with later versions
of Android.

Trey