Blaze ending run tracking prematurely

[andulus-fb]

New Blaze, first run on Sunday - worked fine except for stats not agreeing between Blaze and RunKeeper (for further investigation). Today, the run kept completing - for lack of a better word

I have checked:

• latest version of fitbit app
• background app refresh
• location services always

My sequence at start of run:

• Open music on phone
• Open RunKeeper on phone, wait for GPS good
• Open FitBit on phone, confirm sync with watch
• On watch swipe to exercise, select run, tap hit start
• RunKeeper hit start

My guesses on what happened:

• perhaps blaze lost contact with phone bluetooth for a few moments
• perhaps blaze considered I had stopped running (but I'm not that slow)
• perhaps blaze and runkeeper share some internal resource and they don't play well?
• long sleeve emulated user action on the screen?

 Any tips or best practice would be appreciated. 

Moderator edit: Clarified subject

[FerdinandFitbit · Accepted solution]

Hi @andulus-fb! Great to see you in the Community Forums! 🙂

If the activity on your Blaze ended without you making it to end, I would say it could be because of your sleeve probably. If your tracker loses GPS connectivity with your phone or even if it loses connectivity bluetooth connectivity with your phone, the activity will not give you a GPS map in the end but will still log your activity.

Also, your activity tracker doesn't stop if it considers you've stopped running, it will continue to track that until you decide to stop it.

What I can recommend to make sure this will not happen again, is to restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Also, it could help setting it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Whenever you're recording any exercise, make sure nothing gets on the way of the display that could press any button and make the activities to stop.

Hope this helps and please let me know if you need more help wit this!

[andulus-fb]

Thanks @FerdinandFitbit

I will try short-sleeve run today and see if that removes the issue, if not I will try the reset/re-add options

[FerdinandFitbit]

Sounds like a plan @andulus-fb! 🙂

Have a safe run and let me know how it goes!

[Rockroll]

The same happened Feb. 21, 2018 during a rain downpour. I thought it had something to do with the excessive moisture and never believed the culprit was my drenched long shirt sleeve touching the face. Today, with dry conditions, the Blaze worked perfectly. 

[FerdinandFitbit]

Hi there @Rockroll, great to see you in the Community Forums! 🙂

Thanks for taking the time and letting us know this. I'm happy to hear that you were able to notice the reason behind all that.

Anything else you may need, I'm here to help!