Blaze flashing Fitbit logo

[Steph1504]

Hello,

I just got a Fitbit Blaze today and have unboxed it 3 hours ago and since then it has just been flashing the Fitbit logo only for the last 3 hours have it on charge nit doing anything. I have tried troubleshooting and isn't doing anything.

Moderator edit: subject for clarity

[jayknight]

Mine is doing the same thing.  I put in an email to customer support.

[AlejandraFitbit]

Hey there @jayknight and @Steph1504, welcome to the Community.

If you are seeing the Fitbit logo on your tracker's display, that means that the trackers aren't paired yet. I recommend verifying that the trackers have enough charge and then do the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

 Once you set them up, you shouldn't see the Fitbit logo.

Let me know the outcome. 

[Steph1504]

Thw logo had been flashing on and off for hours. I have tried to connect turn off reset and it wont stop flashing 

[AlejandraFitbit]

Thanks for the information @Steph1504.

I would like to know if you were able to paired your Blaze by following the instructions I provided?

Hope to hear from you soon. 

[jayknight]

Hello!  To be honest, I scrolled through many conversations to see if I could get help prior to customer service getting back to me.  It seemed there were a lot of the same responses to different questions and the help that was offered wasn't helpful - it was a generic response.  In my case, your answer did not help.  I had already stated what I tried yet your advice was to do what I already did.  

[KimYoong]

I faced the same problem too. 

New unit, unbox, charge it, then the fitbit logo keeps flashing. I tried to restart by holding the left+ bottom right for more than 10secs but it keeps flashing and not restarting. I tried to pair the device to my phone but can’t. The logo flashing for more than 3h now, please suggest a good solution.