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Blaze flashing constantly

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‎11-13-2017 14:07

‎11-13-2017 14:07

 My blaze has started to flash and shake aide to side all of a sudden? Every ime I touch it it starts and this has been like it for a couple of hours now? I don' know what to do?

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9 REPLIES 9

‎11-13-2017 18:18

‎11-13-2017 18:18

Since yesterday and even after reset my Blaze display flashes only. What can i do? It still syncs well to my S8

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‎11-13-2017 20:37

‎11-13-2017 20:37

Hello and welcome to the forums @SmithNs100 and @Ursminder

 

I've merged your posts together since you're having the same issue.

 

Tell us, did you recently update the firmware on your Blaze? Anything you noticed before this flashing began?

 

I have a Blaze myself and an Android smartphone.

 

Try a restart of your device a few times to see if that helps. If not, let us know and you'll want to get with customer support.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-13-2017 21:23

In response to Odyssey13

‎11-13-2017 21:23

For me the flashing started yesterday. I am not aware of any updates i did recently. Just changed a week ago from S7 to S8. This is the only change i can think of. It started after my morning excersise

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‎11-13-2017 22:59

In response to Odyssey13

‎11-13-2017 22:59

Hi thank you for your answer, yes I believe I had a Fitbit update a few days ago I haven' noticed any problems until now. I will try to reset it and see if this helps. Thank you.

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‎11-13-2017 23:06

In response to Odyssey13

‎11-13-2017 23:06

It took a few attempts but I have managed to restart my Fitbit, for now the flashing has stopped so I will keep an eye on it. Fingers crossed

Thank you.

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‎11-13-2017 23:29

In response to SmithNs100

‎11-13-2017 23:29

Thanks for the updates.

 

@SmithNs100  let us know if anything changes.

 

@Ursminderif after a few times of restarting it and the flashing remains, do get with customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-13-2017 23:46

In response to Odyssey13

‎11-13-2017 23:46

Tried several restarts yesterday and today. Will contact customwr suppoet now. Thanks

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‎11-14-2017 04:27

‎11-14-2017 04:27

I think i solved the problem. This weekend i flew from Bangkok to Bangladesh. My airline seat only had an AC socket and no USB port. I charged the Fitbit via my Samsung S8 RAPID charger. Today I just charded the Fitbit on my USB port on my PC. Now all is again ok. I guess either the airline power or the RAPID charger causes the problem. Anyway i am super happy now all works again. 

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‎11-14-2017 08:52

In response to Ursminder

‎11-14-2017 08:52

Glad it's working again @Ursminder and thanks for letting us know.

 

Now, back to stepping!

Stepping in the U.S.A. since September 2013. Android 14

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