02-23-2017 22:10
02-23-2017 22:10
I have been facing the issue of blaze getting disconnected from the phone quite often. There is no problem with GPS setting because for Nike and all other apps, the connectivity is fine. Just after a while, blaze vibrates and gets disconnected. I miss all the run data during this period.
02-24-2017 02:25
02-24-2017 02:25
You and apparently everybody else! I'm waiting for some kind of quality statement from Fitbit on this issue, as at the moment they are remaining tight-lipped.
It appears to be the GPS signal / lock on your phone that is weakening, which causes this condition. I dont think it is actually a Bluetooth related disconnect.
Without fully understanding what is going on it is difficult to offer any advice, other than to say you are not alone. I use a Google (LG) Nexus 5x, and I too am suffering this, every single time I run with the Blaze. I track the run in another app on the phone at the same time, and this is perfect, so even if the GPS signal is weak for a moment (enough to upset the Blaze) it is fine for the other app on my phone which tracks the run perfectly.
I think a software fix is required, I have tried all sorts and cant find a way to work-around this. All I can suggest is that your phone is in the best possible place it can be for GPS signal, and perhaps you try WiFi off, and avoid bluetooth headphones, on the off chance that this causes extra interference that could contribute, but in honestly, nothing seems to really make any difference.
As I say, still patiently waiting for an official statement from Fitbit on this. I think its very poor that they arent acknowledging this as a "known issue" as there are plenty of people suffering it.
as a workaround, try tracking your run in the Fitibt app, as that will log the activity accurately, regardless of whether the Blaze disconnects or not. However, you will end up with two activities, so you may want to delete one of them. Ideally keep the activity tracked from the Blaze, assuming it doesn't disconnect, as this will have the heartbeat data on it. Otherwise, they will be very similar.
Make sure you formally log this with Fitbit support, as they need to be issuing a support bulletin about this !
02-24-2017 02:29
02-24-2017 02:29
How do we do it formally with Fitbit Support?
I thought they address all the issues that are put up in the community.
02-24-2017 02:31
02-24-2017 02:31
I doubt it.
I would email or use the online chat link, and report it with them so that they create a ticket. At least that way they get a formal record of every instance of this problem.
02-24-2017 02:35
02-24-2017 02:35
What is your mobile device out of interest?
02-24-2017 05:11 - edited 02-24-2017 05:19
02-24-2017 05:11 - edited 02-24-2017 05:19
Maybe pop a "Me Too" in this topic if you don't mind, I think it may be useful to have a consolidated list of people with this problem ?