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Blaze got wet

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‎01-11-2018 20:36 - last edited on ‎01-12-2018 05:26 by Moderator Alum

‎01-11-2018 20:36 - last edited on ‎01-12-2018 05:26 by Moderator Alum

Hey guys, I bought my Fitbit about 2 days ago and it was working fine until today when we had a massive rainstorm in Melbourne, Australia. It obviously got wet but I assumed it was at least water resistant.

 

I put it in rice for the moisture to be absorbed but it still doesn't charge, turn on or even have the green light/heart rate sensor working. Can warranty be claimed on this?  

 

Kind regards,

Aleks

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎01-12-2018 05:30

‎01-12-2018 05:30

Hey there @Aleks1234, it's great to welcome you!

 

Thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have our team offer you a solution for this?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎01-12-2018 14:51

In response to AlejandraFitbit

‎01-12-2018 14:51

Ive contacted the support time and they couldnt get it to work, ive been instructed to return it and get it swapped

Best Answer

‎01-15-2018 03:03

In response to Aleks1234

‎01-15-2018 03:03

Those are great news @Aleks1234, I am glad to hear that you will be receiving a new tracker. At the moment of receiving it you just need to do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Happy stepping! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer