Blaze green lights not working

[Bstruitt]

My Blaze quit keeping up with my heart rate a couple of days ago. On the Blaze there is no register on my heart rate, and the resting rate reads 62. One green light is blinking but extremely faint in color.  The other light looks dead. I have tried all reset options with no luck. Any ideas?

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey there @Bstruitt, it's great to see new faces, welcome! And thanks for troubleshooting this by yourself.

Please confirm that there are the steps you followed to restart your Blaze:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

If these steps are not the ones you did, I recommend restarting your tracker by doing them. Also, check that the heart rate feature is on or auto.

Hope to hear from you soon. 

[Bstruitt]

Yes, I did this and it is still not working.  

[AlejandraFitbit]

Thanks for the update @Bstruitt. Since the troubleshoot didn't work, I recommend keeping an eye on your inbox for further assistance.

See you around. 

[Lopez724]

I am also having the same problem, I tried resetting my Fitbit but the green lights are pretty much dead and the battery is still full

[Crrush]

Mine has started doing this too, I've reset and restarted, any viable solution, apart from buying a new one? 

[Lopez724]

Honestly I gave up and moved on, currently have an Apple Watch.

Sent from my iPhone

[Crrush]

Thanks, I'm losing the will to use fitbit any longer

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