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Blaze has a white screen

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‎07-13-2021 14:37 - last edited on ‎07-14-2021 11:25 by Fitbit Moderator

‎07-13-2021 14:37 - last edited on ‎07-14-2021 11:25 by Fitbit Moderator

Hi 

I'm in need of some help I have a fitbit Blaze .Its been working well, and im very happy with its results as I've started the million step challenge for diabetes uk. Tonight I put it on charge while I had a soak in the bath. When I went back to it .There is no battery charge screen its just lit up ,or a white screen .I've tried everything I can think of . It wont restart 

Please can someone let me know if there is something else I should do . I would be very grateful .

Kiz xx

 

 

 

Moderator edit: subject for clarity/format 

 

 

 

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5 REPLIES 5

‎07-13-2021 15:40

‎07-13-2021 15:40

Hi @kizame  this article - click to go there - has troubleshooting tips for when you can't charge. It's also possible your Blaze has reached the end of it's life. Mine died on the charger, with the same description you wrote. It just stayed black and never returned.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-14-2021 11:30

In response to Odyssey13

‎07-14-2021 11:30

Hello @kizame. Welcome to the community forums! @Odyssey13 Nice to see you around and thanks for your input! 

 

@kizame I appreciate your help in trying to resolve the inconvenience and thanks for the detailed information. I was able to see that you have received assistance on the post above; however, if the issue persists, I recommend contacting our Support Team so they can verify your situation and they can provide further assistance. 

 

On a side note, I've moved your post to the Blaze board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer

‎07-14-2021 12:29

In response to WilsonFitbit

‎07-14-2021 12:29

Apologies for posting in the wrong place. I was a bit anxious  lol

 

My Fitbit is working again thank goodness. I put it in the original wrist strap this morning and hey presto it worked . I had bought a new white wrist strap I think the buttons on it are not as prominent as they are on my original black one. .

Thx again for your replies Im a happy bunny now i:m back up and running.

Kiz xx

Best Answer

‎07-14-2021 12:53

In response to kizame

‎07-14-2021 12:53

@kizame  sounds like a happy ending to me! Thanks for letting us know. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-21-2021 07:00

In response to Odyssey13

‎07-21-2021 07:00

@kizame Thank you for your reply.

 

I agree with @Odyssey13. I'm glad to know that your Fitbit device is now working and that you're back on track! 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer