02-04-2017 22:17 - edited 02-04-2017 22:22
02-04-2017 22:17 - edited 02-04-2017 22:22
Is anyone else experiencing difficulties with their Blaze??? Mine started out working beautifully and I was obsessed with it. But I have been experiencing so many problems with it not syncing, not charging, and my step counts are completely inaccurate! I called customer service and they suggested I go to a track and walk a certain distance and then call back. I did what they asked but it was still off. I also put it on the charger and it no longer charges properly. Sometimes I have to put it in the charger and take it out multiple times before it starts to charge. All my coworkers have fitbits too and I've missed out on a bunch of workweek hustles because I'll charge it the night before work and wake up to a dead Fitbit! They've even walked an X amount of steps with me and when we compared readings mine was always way off compared to theirs. I'm so sick of all these problems as I paid over a hundred dollars for this.
02-05-2017 06:55
02-05-2017 06:55
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Clean the contacts for the charging problem
If that doesn't help then reply to the open case you already have to support
Wendy | CA | Moto G6 Android
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