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Blaze heart rate sensor isn't working

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‎08-14-2018 21:08 - last edited on ‎08-16-2018 04:14 by Moderator Alum

‎08-14-2018 21:08 - last edited on ‎08-16-2018 04:14 by Moderator Alum

My heart rate quit working on my Blaze. No green lights at all?

 

 

Moderator edit: subject for clarity

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‎08-16-2018 04:15 - last edited on ‎10-21-2025 08:56 by Fitbit Moderator

‎08-16-2018 04:15 - last edited on ‎10-21-2025 08:56 by Fitbit Moderator

It's great to see you around @SunsetRunner.

I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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