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Blaze heart rate sensor not working

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‎05-26-2018 07:16 - last edited on ‎05-28-2018 05:59 by Moderator Alum

‎05-26-2018 07:16 - last edited on ‎05-28-2018 05:59 by Moderator Alum

I have a Blaze and the green lights have stopped flashing on the back and it no longer reads my heart rate. Everything else is working fine.

 

 

Moderator edit: subject for clarity

Best Answer
4 REPLIES 4

‎05-26-2018 13:57

‎05-26-2018 13:57

Have you checked the heart rate setting on the Blaze? 

Best Answer

‎05-28-2018 06:02

‎05-28-2018 06:02

A warm welcome to the Forums @EllieChan and @Rich_Laue thanks for stopping by.

 

As suggested by our friend here, please check that the heart rate option is in "On" or "Auto". You just need to swipe to the tracker's settings and see this. Also, I recommend restarting your Blaze.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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0 Votes

‎07-04-2018 00:37

In response to AlejandraFitbit

‎07-04-2018 00:37

I’m having the same issue.  It’s not flashing at all.  I’ve restarted and shut down and nothing works. I think it’s tracking my steps but not my heart rate. The heart rate is set on auto as well.  Can someone help please.

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‎02-04-2019 02:11

In response to AlejandraFitbit

‎02-04-2019 02:11

Yes the heart rate was set to off. It las working again after I changed it to on! 

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