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Blaze heart rate sensor working when it's off

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‎09-05-2018 06:16 - last edited on ‎09-06-2018 04:20 by Moderator Alum

‎09-05-2018 06:16 - last edited on ‎09-06-2018 04:20 by Moderator Alum

My Blaze bights bright green with HR off. Hoping to get a response on this. Saw a similar chat started 8/20, but doesn’t look like any solution was provided. Many of the solutions I saw I tried with no success. Any help would be appreciated.

 

 

Moderator edit: subject for clarity

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‎09-06-2018 04:21

‎09-06-2018 04:21

It's great to see you around @PennBT.

 

If your Blaze heart rate sensor is working even when you have the this set to off, I recommend double checking that this feature if "Off" by swiping to settings and select this. You can also try to restart your tracker.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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