10-31-2017 00:30
10-31-2017 00:30
After update home button not working if I go onto today's stats screen cant swipe left/right home button does nothing, tried shutting off nothing??????
Best Answer11-01-2017 06:44
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-01-2017 06:44
It's great to see you around @Username212, thanks for troubleshooting this by yourself.
If your tracker's button isn't working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.
Let me know how it goes. ![]()
11-01-2017 11:28
11-01-2017 11:28
Best Answer11-02-2017 06:05
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-02-2017 06:05
Thanks for the information @Username212. I would like to know if you have contacted our support team, have they offer you a solution for this?
Hope to hear from you soon. ![]()
Best Answer