Blaze inaccurate steps

[blondemom]

I have the Blaze and have been having so much trouble with accuracy. When I use my hair dryer, it counts steps! Any slight movement of my wrist will count a step. Not sure what to do.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @blondemom.

There are some factors such as tracker placement, dominant or non-dominant wrist, and stride length can all affect the number of steps recorded. If after taking these factors into account you still think your tracker is significantly overcounting steps, do the following:

1. Put your Blaze on your wrist.
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your tracker to see your step count.

If your tracker counted less than 100 steps or more than 100, please let me know. You can also take a look at the How accurate are Fitbit devices? help article.

Let me know the outcome.

[blondemom]

Hi! I walked 100 steps and it only counted 75 steps 


Sent from my Verizon, Samsung Galaxy smartphone

[AlejandraFitbit]

Thanks for the information @blondemom.

Since the Blaze isn't registering the amount of steps that it should, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else.