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Stats vanished from Blaze

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‎06-15-2018 14:33 - last edited on ‎06-17-2018 10:22 by Moderator Alum

‎06-15-2018 14:33 - last edited on ‎06-17-2018 10:22 by Moderator Alum

After reflecting 135 active minutes, more than 12,000 steps and more than 5 miles, all of my numbers just disappeared from my Blaze. I tried restarting, re syncing, and updating the app, all to no avail. Any other recommendations?

 

 

Moderator edit: subject for clarity

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‎06-17-2018 10:30 - last edited on ‎10-28-2025 07:25 by Fitbit Moderator

‎06-17-2018 10:30 - last edited on ‎10-28-2025 07:25 by Fitbit Moderator

A warm welcome to the Forums @Shadan.

Thanks for troubleshooting this by yourself. I would like to know if you manually logged any type of activity like walk or run? Since logging these activities might take away some of your information.

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-17-2018 10:32

In response to AlejandraFitbit

‎06-17-2018 10:32

I have logged in manually in the past but I don't usually and I hadn't in some time, certainly not the day it happened. This is good information, though, in terms of considering when to manually log exercise. 

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‎06-18-2018 04:34 - last edited on ‎10-28-2025 07:25 by Fitbit Moderator

In response to Shadan

‎06-18-2018 04:34 - last edited on ‎10-28-2025 07:25 by Fitbit Moderator

Thanks for the information @Shadan. Could you please provide me with a screenshot of the day your information vanished?

See you around. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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