Blaze inquiry

[Grapefruit4]

I purchased a blaze for the first time a few weeks ago, after 7 days that blaze had some oily leaking liquid coming out from all sides under the pebble so I exchanged it at the store with no issues for another one, I have had this new blaze for approximately 2-3 days and now this one has a large oily leak under one of the sides of the pebble. 

I do do not shower with this on, I do not get it wet, it's not sweat because whatever it is does not dry it just stays on the watch back. I have tried wiping it off but it keeps coming back.

Moderator edit: updated subject for clarity.

[kawaiiko]

Please reach out to support so they can help you.  Sounds crazy and wrong... Should not happen.  I wonder if it was stored badly in the stop you purchased it from.  

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[AndreaFitbit]

It's nice to see you in the Forums @Grapefruit4! Please check your email's inbox, a Customer Support representative will contact you with instructions soon!

Thanks for your help @kawaiiko! 

Catch you later!

[Grapefruit4]

Thank you, waiting to hear from CS. 

[AndreaFitbit]

You´re very welcome @Grapefruit4! Let us know how it goes.

You can also check our Get moving Discussion board and find interesting topics. 

[Grapefruit4]

Hello! I got an email today asking for more details and sent a reply with some photos waiting to hear back currently.

They have asked me to not use the Blaze for now too so I have taken it off, hopefully they can help out, really would like to get my fitness tracking back on track. Its been helping a lot the first few days I could use it. 

[AndreaFitbit]

Thank you for coming back @Grapefruit4. I hope you get more help from our support team soon! 

Let us know about the outcome. Have a great day! 

[Grapefruit4]

No help from them, the guy told me to just wipe it off. My blaze is constantly covered in fuzz and dog hairs. 

Now when I try to charge it the battery instead of charging, drains itself to red nothing and won't charge. 

[Grapefruit4]

Still not working correctly battery was again half full and I put it in to charge 20 min later it's completely empty and blinking red and now won't charge again. I don't understand why support wouldn't just replace it in the beginning when I first contacted them about the leaking. All they said was it's not battery acid just wipe it off. 

[YojanaFitbit]

Hi there @Grapefruit4, thanks for getting back! I appreciate your feedback about your case. 

Our team always check possible options depending on each scenario but it's always update your case if you're still having issues. I'd suggest checking these tips to improve your Fitbit battery life, it might help! How about the oily leaking liquid you noticed it was coming from the side on the pebble? Is this still happening? 

I'll be happy to keep helping you out with this!