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Not syncing accurately

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‎08-10-2017 09:59 - edited ‎08-10-2017 11:47

‎08-10-2017 09:59 - edited ‎08-10-2017 11:47

I hiked in Colorado most of the day yesterday, Aug. 9.  Last I looked i had over 20,600 steps and 63 stairs and that was before the end of the day. It didn't sync on my phone accurately. It says I only had around 1500 and just a few stairs. Really disappoints me and somewhat pisses me off. Glad I wasn't doing a challenge although I'm always in a challenge against myself. 

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‎08-11-2017 04:47

‎08-11-2017 04:47

A warm welcome to the Community @jcastropmay. If your tracker is not syncing properly, I recommend following the instructions provided in the Having trouble syncing? post. Also, did you manually log any type of activity that might be taken away your information?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-12-2017 08:14 - edited ‎08-12-2017 08:15

In response to AlejandraFitbit

‎08-12-2017 08:14 - edited ‎08-12-2017 08:15

It finally did sync and now is accurate but today I got out of bed and it says I've already done over 9,000 steps. I didn't even have it on. Its never done that before. Is there a way to delete the info? 

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