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Blaze is adding to many steps

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‎04-21-2022 03:00 - last edited on ‎02-19-2023 05:13 by Fitbit Moderator

‎04-21-2022 03:00 - last edited on ‎02-19-2023 05:13 by Fitbit Moderator

Hi there, I just got used Blaze watch and it is acting up. It adds about 5 steps every second, even though I don't move. Right now it's 12:00 and I already have 30k steps.
Also hearthrate monitor does not work. Green light is blinking all the time, but it does not show any information.
Is there any way to flash the watch firmware? I tried pressing side + low button, it rebooted, but the problem is still there

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎04-21-2022 05:30

‎04-21-2022 05:30

Hi @adamistr0  while the Blaze was a sweet device, it was retired at least three years ago. Mine died after two years and had a black screen and wouldn't respond, even on the charger. Have you tried restarting it? There is no flashing the firmware on it. These devices get updates two years after the device is no longer sold on the Fitbit Store site. It's been longer than that for the Blaze. Maybe you can return the Blaze and get something still being sold?

Stepping in the U.S.A. since September 2013. Android 14

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