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Blaze is not charging

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‎11-02-2018 12:56

‎11-02-2018 12:56

My blaze is not charging in the cradle. When it’s in the cradle it will turn on but it won’t charge the battery. Can the battery be replaced?

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4 REPLIES 4

‎11-02-2018 21:24

‎11-02-2018 21:24

How old is your Fitbit?  If it's past the warranty, then that may be it.

 

You can try to clean the contacts on the watch and cradle, reset the watch, try a different charging point, or if you have one, try a different cradle.  If that doesn't do it.  You can contact support.  They will offer the very same troubleshooting steps and if you still can't get it to work, they'll offer you a discount to buy another one. 

 

To bad.  So sad.

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‎11-08-2018 07:29 - edited ‎11-08-2018 07:29

‎11-08-2018 07:29 - edited ‎11-08-2018 07:29

A warm welcome to the Community @Vspenik and @IdahoCowgirl thanks for stopping by.

 

I am sorry to hear that your Blaze isn't charging and would like to know if the instructions provided by our friend worked? Is your tracker charging now? And regarding your inquiry, no, since the Blaze doesn't have a replaceable battery.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-08-2018 08:44

In response to AlejandraFitbit

‎11-08-2018 08:44

I bought the blaze in December of last year. I have done all these things except reset the battery because I can’t get it to stay on out side the cradle for this to work. 

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‎11-08-2018 23:20

In response to AlejandraFitbit

‎11-08-2018 23:20

These are the things I've tried:

Cleaning the contacts on the watch and on the charger.

Different charging source.

Resetting the watch by turning it off, then on again.

Leaving it on the charger for more than 24 hours.

No Fix.

 

Like Vspenik, the watch will not charge and turns off outside of the cradle. When I put it back into the charger, I will see the logo screen come up like it is turning on again but then it goes to the regular watch face with the low battery icon in the upper left.

When it is left in the cradle, it will show as low but never charge and the icon for charging will not come up.

Once, I did get a message that it was going to charge, then it gave an overheating message, and I removed the watch for several hours.  It immediately went to low battery outside the charger.  Once it was definitely cool, I put it in the charger again but it has not charged since.

Again, like Vspenik, the watch is over 12 months old but not even two years old yet.

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