Blaze is not syncing

[ReddyKilowatt]

Blaze with latest software updates. I created an exercise with a set duration and number of calories, that I manually log, when I have time to do it.  I just noticed that it will show up in my phone app's log (iPhone 6s, 10.2) with a red (not synced) in front of it.  Nothing I do will get that activity to sync, although everything else does.  If I tap on it, at the top of the app is a red band "! Tray again to sync," and tapping it starts a sync that again fails to sync this exercise. The only way I can log this is by desktop dashboard, which is annoying.  Why is this?  Thanks!

Moderator edit: Subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to see you around @ReddyKilowatt. I would like to know if you keep having problems in syncing your exercise? If you do, I recommend following the instructions provided in the Having trouble syncing? post.

I hope this helps, let me know the outcome. 

[ReddyKilowatt]

Sorry, NOT an accepted solution, despite the site forcing that status on me. Device syncs fine EXCEPT the exercises that I create. The presets work not the ones that I created.

[AlejandraFitbit]

Thanks for the information @ReddyKilowatt. Could you please tell me which phone you have so I can provide you the instructions to see if your Fitbit app is updated?

Hope to hear from you soon. 

[Avinav]

My blaze is not syncing with the app. Please help me on this.

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@ReddyKilowatt wrote:

Blaze with latest software updates. I created an exercise with a set duration and number of calories, that I manually log, when I have time to do it.  I just noticed that it will show up in my phone app's log (iPhone 6s, 10.2) with a red (not synced) in front of it.  Nothing I do will get that activity to sync, although everything else does.  If I tap on it, at the top of the app is a red band "! Tray again to sync," and tapping it starts a sync that again fails to sync this exercise. The only way I can log this is by desktop dashboard, which is annoying.  Why is this?  Thanks!

Moderator edit: Subject for clarity

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[AlejandraFitbit]

Hey @Avinav, it's great to see new faces, welcome!

I would like to know if you have take a look at my previous post? If you haven't, please look at it and follow the instructions provided there.

Hope to hear from you soon.