Blaze is not syncing

[Jadhail]

So yesterday I entered a post about the phone app and Blaze not syncing.  It sync'd after the first go round but wouldn't sync again. I did get it to sync with my Windows 10 app on the PC.  The web page wasn't syncing at all.

All of a sudden, it worked and everything was syncing, tracker, phone, pc app, and web page all matched. I thought the issue was resolved, and figured I change the watch face.  It didn't take at all yesterday. This morning when it sync'd, a message came across saying "Clock Error" and to go and choose and try another clock, which I did through the mobile app as instructed.

Phone isn't syncing again and the tracker is locked up to where it's completely useless. Don't even know if it's working. This experience has been nothing but frustrating.

Samsung S7

Android version 7

Firmware Vers. 17.8.401.3

Moderator edit: Subject for clarity

[5arahr]

I emailed fitbit today... I'm a S7 user as well, and like you, I'm not able to sync. Hoping to get an answer soon regarding this. Luckily, I have other devices that I'm able to sync from, but they are only good when wifi is available. You are not alone... something is definitely going on.

[meg1]

I started having trouble as well. I thought I fixed it but then noticed it isnt syncing again.

[Jadhail]

Update.  Hopefully there's a moderator passing this on....

When I got home I wanted to see what the Windows 10 app would do.  I connected and it sync'd right away.  Thought about the watch face and tried to change it through the PC app and got to thinking maybe the phone needs to match as well.  Went and checked the phone and the phone app magically sync'd.  Made sure both the PC app and the phone app had the same watch face checked and now it's working again.

Obviously the home network and PC app are key

So the questions are these:

1.  Why?

2.  Will the phone app ever get fixed?

3.  Am I going to have the same problems as the other runners, don't feel like carrying both the PC and phone when I start running...  (this is smarta$$ remark, and doesn't need answered)

[AlejandraFitbit]

Hey @Jadhail, @meg1 and @5arahr it's great to see you all around.

Thanks for troubleshooting this inconvenience by yourselves. Keep in mind that in order to successfully sync your trackers, your phones need to be compatible mobile devices. If they are, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your trackers should sync without an inconvenience.

Let me know the outcome.