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Blaze is not syncing

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‎08-10-2017 07:08 - last edited on ‎08-11-2017 07:08 by Moderator Alum

‎08-10-2017 07:08 - last edited on ‎08-11-2017 07:08 by Moderator Alum

My Fitbit battery died this week and when I recharged it and woke up this morning I was having trouble syncing.

I've tried reinstalling the app / restarting bluetooth / restarting phone and app / hard reset. Literally everything. No nearby synced devices. My watch face is running a day slow (August 9th 2017) and won't update properly to the correct date and time and steps etc. The app says sync complete moments ago ... but the data isn't matching.

I've had a Fitbit for nearly three years and this has never happened before. I'm fairly used to having to close/open the app and restart bluetooth to get a proper sync ... which is annoying but whatever. But this is driving me right crazy.

 

Moderator edit: Subject for clarity

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‎08-11-2017 07:10

‎08-11-2017 07:10

It's great to see you around @yes_ash and thanks for troubleshooting this by yourself.

 

If your Blaze is not syncing, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your Blaze should sync properly.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-11-2017 08:38

‎08-11-2017 08:38

I had the same thing happen. They have sent me two replacement units and none of them would work either. The short version is the current version of the App for Android 2.55 is the problem. I was able to add a blaze to my wife's phone on an older version of the app and it fixed the time being off and sync'd fine. Then the App updated and and the time went wonky and it would not sync. I side loaded earlier versions of the software ver's 2.42, 2.50 and 2.52 which worked on both her phone and mine until the Play store auto-updated the App and broke it again on both of our phones. (see the photo below) lets hope the fix it fast.

fitbit_ver_2.55.jpg

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