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Blaze is not tracking sleep data

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‎09-06-2019 06:50 - last edited on ‎09-09-2019 10:43 by Fitbit Moderator

‎09-06-2019 06:50 - last edited on ‎09-09-2019 10:43 by Fitbit Moderator

My blaze is not recording any sleep activity.

 

 

Moderator edit: updated subject for clarity

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‎09-09-2019 10:54 - edited ‎09-09-2019 10:56

‎09-09-2019 10:54 - edited ‎09-09-2019 10:56

Hi there @Flojean, welcome to the Community Forums. I'm sorry for the late response, I'll be glad to help you.

 

If your Blaze is registering your sleep but not providing you with sleep stages, take into consideration the information provided in: Why don't I see sleep stages today?

 

If your device is still not registering your sleep after reviewing the information above, I recommend trying the following:

 

  1. Manually sync the tracker. See instructions in How do Fitbit devices sync their data?
  2. Restart the tracker. See instructions in How do I restart my Fitbit device?
  3. Try sleeping with the tracker on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in How do I change my sleep history?

 

However, I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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‎09-10-2019 05:21

In response to MarreFitbit

‎09-10-2019 05:21

It seems to working okay for now.

Sent from my iPhone
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‎09-12-2019 07:09 - edited ‎04-01-2024 04:06

In response to Flojean

‎09-12-2019 07:09 - edited ‎04-01-2024 04:06

Hi there @Flojean. I'm glad to hear that your Blaze is working okay now. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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