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Blaze is overheating

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‎10-30-2018 21:13 - last edited on ‎10-31-2018 04:14 by Moderator Alum

‎10-30-2018 21:13 - last edited on ‎10-31-2018 04:14 by Moderator Alum

I have been trying to charge my Blaze off and on since yesterday but it overheats, does not go past a quarter charge and when I remove it from the charger the battery immediately depleted. I have been trying to reset it and doesn’t do so, I cannot swipe through screens in order to shut down.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎10-30-2018 22:15

‎10-30-2018 22:15

My blaze shows the blue diamond on low battery and unresponsive to buttons, swipes, updates and pairing. help!

 

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‎10-31-2018 04:16

‎10-31-2018 04:16

Hey @mydawg and @SunsetRunner, welcome to the Forums.

 

Thanks for troubleshooting this by yourselves. @SunsetRunner, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Now @mydawg, I recommend restarting your Blaze by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

I hope this helps, let me know the outcome. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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