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Blaze display stuck

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‎10-28-2018 23:15 - last edited on ‎10-29-2018 05:24 by Moderator Alum

‎10-28-2018 23:15 - last edited on ‎10-29-2018 05:24 by Moderator Alum

My Blaze get stuck in a screen, I can swipe up and down but not across. I have shut it down 3 times cleaned the buttons but it still is not able to swipe sideways.  Any help will be appreciated.

 

 

Moderator edit: subject for clarity

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‎10-31-2018 04:21 - last edited on ‎07-01-2025 04:54 by Fitbit Moderator

In response to Celebrant

‎10-31-2018 04:21 - last edited on ‎07-01-2025 04:54 by Fitbit Moderator

Thanks for the update @Celebrant. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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‎10-29-2018 05:25 - last edited on ‎07-01-2025 04:54 by Fitbit Moderator

‎10-29-2018 05:25 - last edited on ‎07-01-2025 04:54 by Fitbit Moderator

A warm welcome to the Community @Celebrant.

Thanks for troubleshooting this by yourself. I recommend restarting your tracker by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-29-2018 06:12

In response to AlejandraFitbit

‎10-29-2018 06:12

Hi, I have already tried that several times. And it still is not working.
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‎10-31-2018 04:21 - last edited on ‎07-01-2025 04:54 by Fitbit Moderator

In response to Celebrant

‎10-31-2018 04:21 - last edited on ‎07-01-2025 04:54 by Fitbit Moderator

Thanks for the update @Celebrant. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes