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Blaze is way off

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My blaze is not accurate at all. Its counts are way off. I left it off for 2 days now... but my calories burned is at 1998 while everything else is zero. I picked it up this morning it logged 17 steps..my calories burned jumped to 2198. I have tried restarting multiple times but the calories still didnt reset. When I spoke to customer support they just kept telling me what my data said. They had me do a walk test. That was off too i am waiting the hear back from them now. So far not a fan of the blaze.
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I don't think I can answer all the points you raise but I think you may not be aware of the way fitbits track BMR calories. 

 

As well as tracking calories you burn through activity, your fitbit also tracks your BMR calories. These are the calories you burn just keeping your body alive (even when asleep). They are calculated from your profile settings (age, weight etc) so you needn't be wearing your fitbit to get them. What you are seeing on those days you didn't wear your fitbit is the total BMR calories for the day. There's more information on this here:

 

http://help.fitbit.com/articles/en_US/Help_article/How-does-Fitbit-know-how-many-calories-I-ve-burne...

 

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Thank you Steve that answers the question about the calories burned.
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