Blaze isn't receiving notifications

[Jordmarie2016]

My Fitbit Blaze has been acting up the last few weeks. I have noticed that after about 4-5 hours it will stop receiving my notifications until I reset my phone. I have the iPhone 7. My sister has the same set up and is also experiencing this problem. It is not my phone, as none of my other Bluetooth devices are having any connection issues. I have reset the watch multiple times just to get the same outcome each time.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Jordmarie2016.

Thanks for troubleshooting this by yourself. If you are having issues with your notifications, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[Jordmarie2016]

I have followed every step on the article. I have upgraded the Fitbit App. I have checked my phone for updates. Still receiving notifications for about 3-4 hours and then it stops, as my sisters is still doing the same thing as well.

[AlejandraFitbit]

Thanks for the information @Jordmarie2016.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[LittleLittle]

My blaze isn’t receiving any text notification and I have followed all the steps as well. Please help fix the issue.

[wildflower415]

Did you ever get yours working? Im on my seconf Fitbit watch (Charge 2 was the first now a Blaze) and neither will recieve text noticifications. 

[LittleLittle]

It started working this morning outbthe blue. Last night I hooked it up to its original charger and to the computer. And removed the app and reinstalled it. Then let it sync. I shut it down and then let charger. I woke up to it receiving notifications. 

[Lorenzo_London]

I've never used the texting feature on my Blaze. 

Sent from my Samsung device over Bell's LTE network.

[Jordmarie2016]

@wildflower415 no, still only works for a few hours once I reset my phone then it stops working again.

[AlejandraFitbit]

Hi guys, I hope you are doing fine.

I am sorry to hear about the notifications issues you are experiencing and recommend taking a look at the My Fitbit device isn't receiving notifications from my phone help article and follow the instructions provide there. I also suggest, checking our list of compatible mobile devices and see if your phones are listed.

Keep me posted.