Blaze isn't registering my steps

[Drom]

When I set my Blaze to track my walking, it is not counting my steps. I have reset my Blaze but still have had no success. Any help or ideas would be welcomed.

Moderator edit: subject for clarity

[Rich_Laue]

I'm a little confused @Drom, does it count the steps if the blaze is not in the walk tracking mode? Have you tried setting the Blazer to track a hike or a run? 

[AlejandraFitbit]

Hey @Drom, welcome to the Community and @Rich_Laue thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. Can you please confirm that these are the steps you followed in order to restart your tracker:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Hope to hear from you soon. 

[Drom]

Yes, I have done that. If I remember correctly, this started after the last
update I got.
Thank you for looking into it.
--
Sent from Gmail Mobile

[AlejandraFitbit]

Thanks for the information @Drom. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.