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Blaze isn't syncing

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‎10-06-2018 01:02 - last edited on ‎10-07-2018 06:27 by Moderator Alum

‎10-06-2018 01:02 - last edited on ‎10-07-2018 06:27 by Moderator Alum

When I sync my Blaze the recorded steps return to zero, so on the dashboard nothing is recorded. This also occurs when I sync with my iPhone. I've deleted the app on the iPhone, deleted the Blaze from my dashboard on the computer, reset the Blaze loads of times no success. Any ideas what next? I am on a current software.

 

 

Moderator edit: subject for clarity

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‎10-07-2018 06:30

‎10-07-2018 06:30

It's great to see you here @Huw53.

 

Thanks for troubleshooting this by yourself. If you are having issues with syncing your tracker, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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