help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze isn't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2018 14:03 - last edited on ‎08-05-2018 04:29 by Moderator Alum

‎08-03-2018 14:03 - last edited on ‎08-05-2018 04:29 by Moderator Alum

In the last couple of weeks my Blaze won't connect to that app on my iPhone 8 Plus for morning runs. I have to go through the 'forget device' steps and reconnect/pair to get it working. Also, twice now, a couple of miles into my run my watch resets and I lose connection and data. Weird. And frustrating. Any help or ideas?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-05-2018 04:32

‎08-05-2018 04:32

It's great to welcome you @timszy.

 

Thanks for troubleshooting this by yourself. If your tracker isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

About the second issue, could you please be more specific about it? Isn't your tracker registering your run or is it stopping in the middle of it? Are you making sure that your clothes or anything else is touching the tracker's display?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes