09-03-2018
16:21
- last edited on
09-05-2018
04:51
by
AlejandraFitbit
09-03-2018
16:21
- last edited on
09-05-2018
04:51
by
AlejandraFitbit
I've got one of the original Google Pixel phones, and the last two weeks my Blaze is having major issues syncing. It started out just not communicating with MFP, then it wouldn't record active minutes, then it would take forever to sync and update my steps counts, and then it just wouldn't sync at all. My clock is currently 8 hours off, as I ran the battery down hoping that would do something, but as it wont now wont sync, the clock wont update, so the unit is basically useless.
I've gone through all the basics;
*turning bluetooth off and on (multiple times)
*restarting the Blaze, restarting the phone
*re-syncing the Blaze in the app
*deleting the app and redownloading
*made sure phone is 100% updated (currently at PIE)
*clearing my bluetooth memory and resyncing (this last one seems to have completely messed everything up as now the blaze keeps rejecting my attempts at linking with bluetooth and the "classic" model doesn't even turn up in searches, which seems to be the fix in every other thread about it).
I've gone through all the troubleshooting links I can find, and so far, nada. The Blaze is less than 12 months old, so I'm wondering what i do from here.
Any suggestions?
Moderator edit: subject for clarity
09-05-2018 04:57
09-05-2018 04:57
It's great to see you around @Angiepants.
Thanks for troubleshooting this by yourself. If you keep having problems syncing your tracker, I recommend checking our list of compatible mobile devices and check if yours is listed. Also, follow the instructions provide in the help article Why won't my Fitbit device sync?.
Let me know how it goes.