help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze isn't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2018 04:54 - last edited on ‎09-10-2018 04:15 by Moderator Alum

‎09-09-2018 04:54 - last edited on ‎09-10-2018 04:15 by Moderator Alum

Suddenly my Blaze will not sync with my iPhone. And the display on my iPhone does not show steps. When you open it, you see calories. I have closed the app and reopened it several times. This has been going on for 3 days.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎09-10-2018 04:16

‎09-10-2018 04:16

A warm welcome to the Community @gigigail.

 

Have you checked if your tracker is paired? If you haven't, I recommend trying the following from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-10-2018 09:08

In response to AlejandraFitbit

‎09-10-2018 09:08

I have done this multiple times.  The battery on my fitbit is going down much quicker than usual so I have taken the app off of my phone to keep it from trying to sync.  I am very disappointed.

Best Answer

‎09-13-2018 06:28

In response to gigigail

‎09-13-2018 06:28

Thanks for the update @gigigail.

 

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer