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Blaze isn't syncing

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‎09-22-2018 06:53 - last edited on ‎09-23-2018 09:27 by Moderator Alum

‎09-22-2018 06:53 - last edited on ‎09-23-2018 09:27 by Moderator Alum

I have had a Blaze device for at least a year now, and it has worked well for most of that time, but lately it hasn't been syncing properly.  What I mean by that is, it's consistently been an hour ahead.  It's been syncing alright and I can even change the clock face.  I've tried restarting it many times and even changing the time zone.  Any ideas anyone?

 

 

Moderator edit: subject for clarity

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‎09-22-2018 10:47

‎09-22-2018 10:47

Welcome to the forums!

 

Sounds like you have done everything you can to resolve the issue

 

Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎09-23-2018 09:28

‎09-23-2018 09:28

A warm welcome to the Community @Sean.G and @WendyB thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. If you keep having syncing problems, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-24-2018 11:54

In response to AlejandraFitbit

‎09-24-2018 11:54

Nothing I tried worked.  Today I exchanged my Blaze device for a new one, and I'm still having the same problem.  I've tried everything in the fitbit app, and it's still not working.  Another thing, why has the original topic been changed to "Blaze wont sync"?  My device has been syncing perfectly, it's just that the time is wrong.

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