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Blaze isn't syncing

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‎09-28-2018 22:30 - last edited on ‎09-30-2018 04:22 by Moderator Alum

‎09-28-2018 22:30 - last edited on ‎09-30-2018 04:22 by Moderator Alum

My Blaze has the hourly activity tracked on my watch but will not sync to my app as well as my sleep log. Help! I have reset my Blaze, app, and phone.

 

 

Moderator edit: subject for clarity

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‎09-30-2018 04:23 - last edited on ‎07-07-2025 03:42 by Fitbit Moderator

‎09-30-2018 04:23 - last edited on ‎07-07-2025 03:42 by Fitbit Moderator

Hey @Dudleya, welcome to the Community.

Thanks for troubleshooting this by yourself. If your tracker isn't syncing, you won't be able to see your information. I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-02-2018 06:13

In response to AlejandraFitbit

‎10-02-2018 06:13

I have followed those steps and it doesn't seem to be working. 

My heart rate monitor isn't working (which would explain the sleep, but not active hours).

If resetting everything isn't working, is my watch just breaking? 

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‎10-02-2018 10:25

‎10-02-2018 10:25

I’m having the same problem! For almost 2 weeks now! Synces to phone but no app. Can’t fix it for anything!!! So frustrating! 

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