help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze isn’t working correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2019 14:54

‎06-20-2019 14:54

Blaze app isn’t logging my hourly activity. I have walked over 5 miles today, but is only showing my steps and floors. Says I’ve only burned 931 calories. Say I haven’t been active. But yet shows my 12,037 steps. Have turned everything off and on. Shut off Bluetooth. Then turned it back on. Reset. Nothing is working! 

Best Answer
0 Votes
1 REPLY 1

‎06-21-2019 19:00 - edited ‎06-21-2019 19:01

‎06-21-2019 19:00 - edited ‎06-21-2019 19:01

Hello @Mooshima, it's good to see you around in the Community forums. 

 

Thank you for sharing this information about your information not syncing or not showing up on your Fitbit account.  

 

If this behavior is related to a syncing problem, please confirm if you already tried all the steps listed here.Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

 

If this is related to the Fitbit app, and the information is not being updated, please make sure to logout, then restart the phone and log back to check if your information is showing up correctly. 

 

I've also been informed that you already got in touch with the Customer Support team for further assistance with this. I hope everything goes well. 

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes