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Blaze keeps freezing

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‎11-08-2018 12:35 - last edited on ‎11-09-2018 05:36 by Moderator Alum

‎11-08-2018 12:35 - last edited on ‎11-09-2018 05:36 by Moderator Alum

My Fitbit Blaze keeps freezing. It appears to be logging my steps and activity, but I cannot switch away from the main display screen. This is also killing my battery much more quickly. I've read through the forums and followed all the posts that I've seen pertaining to this, including restarting my Blaze. I've restarted it several times now. That used to fix the issue, but no longer is fixing it. Any suggestions?

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎11-09-2018 05:37

‎11-09-2018 05:37

Welcome to the Community @gweinrub.

 

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-10-2018 02:56

‎11-10-2018 02:56

Similar issue here.

After reset Blaze works completely normal for 10s, then - - just Shows watch or last active screen.

- No pulse displayed

- No Pulse measured (Green Light)

- Messages are still forwarded 

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