Blaze keeps getting locked on a random step count

[DeaTho]

So for the past 2 days my Blaze has randomly stopped on a step count. Yesterday was 1347, today it is 2402. It does count beyond these numbers, but upon a sync resets to those numbers.

I have tried the following:

1 - Reset the Blaze via a soft reset, and a shutdown reboot.

2 - Restarted my iPhone.

3 - Removed and reinstalled the FitBit App.

However, the same behaviour remains. Any ideas?

[MarreFitbit · Accepted solution]

Hi there @DeaTho, welcome to the Community Forums. Thanks for troubleshooting this situation prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime. 

[DeaTho]

Thanks @MarreFitbit,

It seems to have resolved itself today. Will keep an eye on it and let support know.

[MarreFitbit]

Awesome @DeaTho! 😉 I'm glad to hear everything is solved now. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!