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Blaze keeps getting locked on a random step count

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‎12-09-2019 19:56

‎12-09-2019 19:56

So for the past 2 days my Blaze has randomly stopped on a step count. Yesterday was 1347, today it is 2402. It does count beyond these numbers, but upon a sync resets to those numbers.

 

I have tried the following:

1 - Reset the Blaze via a soft reset, and a shutdown reboot.

2 - Restarted my iPhone.

3 - Removed and reinstalled the FitBit App.

 

However, the same behaviour remains. Any ideas?

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‎12-10-2019 12:21 - edited ‎09-25-2024 07:33

‎12-10-2019 12:21 - edited ‎09-25-2024 07:33

Hi there @DeaTho, welcome to the Community Forums. Thanks for troubleshooting this situation prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎12-10-2019 12:21 - edited ‎09-25-2024 07:33

‎12-10-2019 12:21 - edited ‎09-25-2024 07:33

Hi there @DeaTho, welcome to the Community Forums. Thanks for troubleshooting this situation prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-10-2019 19:39

In response to MarreFitbit

‎12-10-2019 19:39

Thanks @MarreFitbit,

 

It seems to have resolved itself today. Will keep an eye on it and let support know.

Best Answer

‎12-12-2019 05:03 - edited ‎09-25-2024 07:32

In response to DeaTho

‎12-12-2019 05:03 - edited ‎09-25-2024 07:32

Awesome @DeaTho! 😉 I'm glad to hear everything is solved now. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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