Blaze left button not working

[Lizzard117]

So, the left side button is not working at all. It pushes in, but doesn't do anything. I've tried resetting the device but that doesn't change the issue. Any thoughts?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Lizzard117.

Thanks for troubleshooting this by yourself. Regarding the issue you are experiencing with your Blaze button, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Let me know the outcome. 

[Lizzard117]

I tried cleaning it in both ways you suggested. The button pushes in fine, however, it doesn't register at all, so still not working at all

[AlejandraFitbit]

Thanks for the information @Lizzard117.

Since the steps provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Dlusher]

I am having the same problem with my Fitbit Blaze.  Left button quit working yesterday.

[rollng_thundr]

Mine working fine until this afternoon, depressed left button, display did not activate, however, sensor on back of watch still functioning (tracks steps, etc.).  After reading forums, tried to reset watch (press left button & lower right button to reset/turn off/on watch).  Now watch won't activate, sensor on back of watch not flashing.  When the left button is depressed, you can see the screen light up (low light in background), but display does not show anything.  Tried placing it in charging unit, thinking that might activate the display to show battery level, but again, nothing.  Bummed. 

[AlejandraFitbit]

Welcome to the Forums @Dlusher and @rollng_thundr it's great to see you around.

I appreciate all the efforts in trying to fix this issue and would like to know if you have followed the steps provided in my previous post? If you haven't, I recommend taking a look at it and follow those tips.

Let me know how it goes. 

[rollng_thundr]

Yep.

Actually contacted a CS rep by chat and it was determined that the screen is DOA.  Solution was to replace the watch.  Upgraded to the Ionic.  We'll see how this works.  Still disappointed that the Blaze failed twice with no real explination on what caused it to fail.

[Dlusher]

I followed your trouble shooting recommendations but the left button is still not working.

[rollng_thundr]

Alejandra,

Would it be possible to send in BOTH of my failed Blaze devices (that appear to have failed for the same reason) and have an autopsy done to determine what's causing the failure?  I know the Blaze is being discontinued, but the Versa may run into the same issues?

Would you do a repair and send back so I can get as much use from these as possible?

[rollng_thundr]

D - quick question.

When you say "the left button is not working", does that mean that the display is not activating, or the display activates, but you can't perform any actions with the watch?

At first, I thought my Blaze's screen was bad, but in actuality, in low light, when I touch the screen or tap the left button, I could see the screen activate (low background light), but the display would not show anything.  The watch functions normal, tracks steps etc. receives notifications (but won't display)... but the battery discharges within 4 hours.  

[Dlusher]

My watch face displays the time. I cannot see any of the other functions on the watch. Normally you hit the left sided button and slide to the left to see activities such as steps or miles or running or stop watch etc. I am unable to slide left to see other options.

Sent from my iPhone

[Sherindsilva]

My fitbit Blaze left button (back button) not working. Kindly help me to fix it. 

Thanks

Sherin

[fed10]

Reported the same issue. I don't think it's a hardware issue, because the button would work when device is switched off, just to switch on and then won't work. I was suggested the same solution, to buy a new one! That's a bad solution to a software problem they should fix.

[AlejandraFitbit]

Hey guys, I hope you are doing fine.

If you are have already tried the instructions provided in my previous post and keep experiencing issues with your buttons, I recommend contacting our support team directly, I know they will be glad to help you out. For a faster response you can contact them via chat.

Catch you later. 

[fed10]

Hi, I was in contact with the support team. It was their recommendation to
buy a new device... Not really any solutions for the issue.

[Dlusher]

Wow! That was really helpful. We already know that.

Sent from my iPhone

[AlejandraFitbit]

Thanks for the update @Dlusher and @fed10.

About the discount you were offered to purchase a new Fitbit, our limited warranty provides replacement of products that have a defect while still in the warranty period. I imagine that your device is out of the warranty period, and therefore is not eligible for a replacement.

For more information about our warranty, click here. Fitbit thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

If you have any other questions, do not hesitate to post it. 

[Dlusher]

I was offer a discount coupon to upgrade to the Ionic.  I have placed my order and am excited to get my new Fitbit.  Thank you Fitbit!!

[fed10]

Yes, discount is great... But given that it is a software issue... I don't
think it is a good practice to buy a new device every time the company
doesn't want or doesn't know how to fix a bug