Blaze left button stopped working

[jase650]

Recently my Blaze developed a fault where the left "back" button no longer works when the screen is on. The interesting thing is that when the device is off, that the left button turns on the device. So the button must be active. I can only assume that this is a software problem. Is there there a solution available, or any way to hard reset the device?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here @jase650.

If you are having issues with your Blaze, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[jase650]

Hi like I said the left button does not work once the device is switched on.
Holding the buttons does nothing

[AlejandraFitbit]

Thanks for the update @jase650. Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Chemari]

I has the same problem with my Blaze and  I fixed it moving to the configuration screen and shut down the device from this screen

[jase650]

Thanks for your reply. I already tried the basics like: cleaning, removing from bezel, reconnecting to phone, connecting to different phone, shutdown and restarting, changing clock display, letting the battery run flat.

[fed10]

I have exactly same issue. I contacted support, they only recommendation was to buy a new Fitbit device. Obviously, I'm not happy with that, this firmware/software issue sounds very much as planned obsolescence.

I found a way to 'reset' the blaze and have it working for a day or two, then I have to repeat it...

1. Go to the "Shutdown" option on the Settings menu

2. As soon as you select "Shutdown", press the left and right bottom buttons, just after the device shutdown the buttons seems to respond so that action will reset the device.

After the device restarts, the left buttons response improves, but as I said, it's usually only for a day or two, then I have to repeat the restart... it's quite bad, but at least I can keep using the device until they offer a proper fix or an explanation why this could be happening

[SunsetRunner]

I’m in the same boat started yesterday. Not buying a new Fitbit device two blazes haven’t lasted a year a piece all software problems. At least with a phone  I can wipe the software and start over. No way to do that with with the fit bit. My button turns it on from shutdown without a hitch then won’t work as soon as it powered up. Can’t be a hardware issue. So no I’m not spending 200 to keep having the same problems. 

Mine did start working normally again today after a update from Fitbit app not the device firmware on iOS. Not certain if it’s related but odd timing 

Moderator edit: Merged replies

[grumpymongrel]

Hi mine also has stopped working and tried that and still left button not working help

[BButler]

same exact situation for me. not a mechanical issue. its a running firmware issue. Have not received much support on the matter. 

[grumpymongrel]

ok thanks, I have received no support at all, were you able to fix yours

cheers

[fed10]

No, I was able to make it work for a few hours (using a trick to reset it
just after switching it on) but that's not working any more. So, the only
solution provided was to buy a new one... it's a pity, made me lost the
trust on the company.

[BButler]

Nope. Not fixed or resolved by support.

[FerdinandFitbit]

Hi there guys, good to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear that some of you are having issues with the button on the left of your trackers not responding. Thank you all for what you've tried and I'm happy to hear that restarting either manually or with the buttons has helped some of you!

@jase650 I'm sorry to hear that despite all you've tried, your tracker is still not working. I just checked with our Support Team and it seems that they've already provided some solutions for this. If you need any help with it, let me know!

@fed10 I'm sorry to hear that you're not satisfied with the solution that our Support Team provided. If you'd like to take any of the options that they offered, I'll be happy to help you out!

@SunsetRunner I'm sorry about that. Now, does that mean that your tracker is working fine now? If you still need help with this, let me know!

@grumpymongrel I'm sorry to hear that you're having problems with your button too. What exactly have you tried? Have you given your Blaze a restart? If you can't do this by pressing the left and lower right buttons together for 10 seconds, you can swipe to the last screen on your tracker to access the settings and at the bottom, tap on Shut Down. Then, press any button to bring it back on and see if that helps. @BButler I can also recommend the same.

Something else that I can suggest is that since it seems that for some of you this started happening after an app update, make sure you're on the latest version on both, your OS for your mobile device and for the Fitbit app.

If you guys need anything else, I'm always around!

[Kat1084]

I’m having the same issue with the left/start button. Mine will not even turn the Fitbit on. It’s only a couple months old. Any help would be appreciated.

[Anainfo]

Good grief I'm glad I looked this up. It's been driving me nuts. Been going on for about a month now. I have the same problem. It's totally intermittent and unpredictable. I have not found any way of accessing my main screen when my Fitbit goes into brain fart mode. I hope there will be a magic update soon that'll fix it, but after reading all the responses here, I doubt it. Really bummed cause I love my Blaze... 

[geep35]

Well, my left button stopped working yesterday. I've tried everything I've seen here and nothing has helped. I'm actually pissed off with Fitbit. I also own an Iconic and waiting for Fitbit to come up with a Spotify app has been a total frustration. I hate to say this as a longtime customer but I think the time has come to move on and find another tracker. These watches are not cheap and I see no sign of meaningful support from Fitbit. Really to bad. I love both the phone and desktop apps. I hope someone else out there has something on par with them.

[Renault1234]

I am stopping from supporting a company that produces an expensive 1 year product. A product that is disposable shouldn’t cost this much. On my second Blaze, my first one just stopped working and on my second, the left button stopped working. I tried all the tricks and it still doesn’t work. Support for this product recently has been non existent. How have Fitbit stayed in business?

[Renault1234]

I am stopping from supporting a company that produces an expensive 1 year product. A product that is disposable shouldn’t cost this much. On my second Blaze, my first one just stopped working and on my second, the left button stopped working. I tried all the tricks and it still doesn’t work. I even updated the software in my phone and deleted and re-installed the Fitbit app. Nothing worked. Support for this product Is non existent. How has Fitbit stayed in business?