Blaze left button won't work

[Cowgalof4]

The left button on my Blaze is unresponsive. I cleaned it out (I think). Doesn't seem to be stuck, just wont turn the screen on ;( 

[wmchapman]

Since your swipe is working, tap the screen on, swipe over to settings, tap, scroll up to shutdown, tap to confirm.  Now hold in the the left button abd lower right button at the same time until your fitbit logo flashes or brightens twice, now you can let go, after a second or two your Blaze will vibrate to indicate it has reset, then go dark. Press the left button to activate - did it light up?

[Cowgalof4]

My swipe is not working. If I press the upper right button, the exercise screen comes on...I cannot get to any other screen 😞 

[wmchapman]

If the same thing applies when out of your band (using your fingernails to activate your buttons) then something has gone wrong mechanically, CG.  Fitbit help chat is your next stop for options available - they are azxious to help!  Come back and let us know what you uncover together...

[Cowgalof4]

I changed my clock face and it allowed me to swipe. I did what you recommended it shutdown, vibrated and never went dark, the clock face came back on and I can swipe, but if I click on something, I cannot get off and I have no control with the left button still 😞 I think my Fitbit Charge is about two years old, this is my first major problem. How long are they suppose to last? 

Thanks!!

Kelly

[spikey_richie]

Longer than that! Best thing to do is contact support and have them send out a replacement. 

[Jrdubyakc]

@Cowgalof4 Does the button work outside of the frame?  Like if you take out it and press the little black button with a pin or your fingernail?

[Cowgalof4]

Well bad news, it has to be replaced! 

Bummer as it is only a year old...but Danny, with support, was very helpful and Fitbit was too. 

[Cowgalof4]

That is just what I did, thanks 🙂

[Cowgalof4]

Yes it works fine, pushes in and out of the frame, just won't turn on the screen 😞

[AlejandraFitbit]

A warm welcome to the Community @Cowgalof4, @wmchapman, @spikey_richie and @Jrdubyakc thanks for stopping by.

I am glad to hear that you will be receiving a new Blaze. At the moment of receiving the replacement, please do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Catch you later.