Blaze missing screen pixels

[R1C1]

My blaze fell 20 inches from by bed on to the floor while in it’s charging case. Now there’s a faint blue hairline in telle bottom right of the screen with a trail of black pixels across the entire bottom right of the screen that do not function anymore. No obvious damage to the screen or body of the blaze. Resetting does nothing and the problem seems to be spreading with time. Is the blaze supposed to be this fragile? What can i do to fix the pixels?

[FerdinandFitbit · Accepted solution]

Hi there @R1C1. Welcome to the Community Forums! 🙂

I'm very sorry to hear about what happened to your Fitbit Blaze 😕

However, I was able to check with our Support Team and it seems they're already helping you out with this, so hopefully we can have you back on track soon and anything else you may need, I'm here to help!

[R1C1]

Thank you! Support team promptly addressed the issue. I am very pleased with Fitbit’s customer service.

[kjb303]

Hello! 

This is also has happened to my Blaze.. I hardly dropped it and it appears my pixels are messed up on the bottom of my screen. I just bought my blaze last month too! Any help or assistance would be great! 

Thank you! 

Katie 

[R1C1]

I eventually got it replaced. It was a horrible two month ordeal with Fitbit customer service. They initially sent me a refurbished, damaged blaze pebble. Big ordeal to send it back to get a replacement. I sent it back as requested. Then they kept asking me provide more information over a two week period and multiple contacts. Then they accused me of sending them the wrong pebble. Even after I proved them with pictures and videos proving otherwise they did not believe me. Later, after agreeing to send them my original pebble. They still accused me of not giving them the right pebble even though they now had both of them, leaving me with nothing. After a lot of phone tag, emails and Facebook posts, they finally agreed to send me a replacement. DO NOT BUY FITBIT PRODUCTS. HORRIBLE CUSTOMER SERVICE AND POOR QUALITY PRODUCTS!!! I had a Fitbit Charge HR prior to purchasing the blaze. The Charge only lasted me about 6 month. With regular wear it fell apart and was unusable.

End of rant.